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TOUR CANCELATION POLICY

Tao Travel 365 strives to deliver the best possible customer experience. If at any point you have a question or concern about our service, please call us by phone at +1 (805) 826-3657 or email us at sales@taotravel365.tours.

The following cancellation policy applies only for Day Tours (DOES NOT apply for Multi-Day Tours).

TOUR POLICIES

Due to the nature of our business, the logistics involved with organizing tours and the high reservation demand following refund policies apply:

• 100% refund less credit card processing fees will only be granted if booked via our website www.taotravel365.tours AND if canceled more than 7 days before the start of the tour.
• 50% refund less credit card processing fees will be granted for cancellations received less than 7 days AND more than 48 hours before the tour start date.
• No refund will be granted for cancelations received less than 48 hours before the tour start date.

All sales are final.

For all bookings made via outside portals such as, but not limited to Viator, Expedia, Airbnb, please refer and adhere to the respective cancellation policy of the portal that you booked with.
If you are unable to realize the reservation, contact us as soon as possible and we will try to arrange and reschedule the same or different tour for you.
If you are not at the designated meeting point by the time of your scheduled reservation or pick up, Tao Travel 365 reserves the right not to provide a refund. However, we will always try our best to locate you at the meeting point and call your WhatsApp number, if one was provided. After all, we want you to participate in our tour and have fun. That is our goal!

CANCELED OR POSTPONED TOURS

Occasionally, tours are canceled or postponed due to weather or ocean conditions, mechanical failure, or other unforeseen events. Should this occur, we will attempt to contact you about the cancellations and to inform you of refund or exchange procedures for that tour. For exact instructions on any canceled or postponed tour, please contact us. In the case of a cancellation of your tour by Tao Travel 365, we will refund your tour or schedule you for another tour, as detailed below.

REFUNDS

All sales are final. No refunds are available unless a tour is canceled or postponed, or we are given 48 hours advance noticed whereby a 50 percent refund will be awarded. We will offer refunds of the full face value of the tour(s) that are canceled or postponed (or, if a discounted tour, then instead the discounted tour price paid). No refunds are offered on any service, payment processing or convenience fees.

To receive a refund for a canceled or postponed tour, contact us at sales@taotravel365.tours within 3 days of the tour cancellation and write "refund" in the subject line. Instructions will be provided in order to obtain your refund.

TOUR EXCHANGES

No tour exchanges are offered by Tao Travel 365. While in some extreme cases we may offer this service (such as a cancellation by Tao Travel 365), it is not guaranteed and often impossible. Contact us directly by phone at +1 (805) 826-3657 or by email at sales@taotravel365.tours to inquire about tour exchanges. Fees may apply.