CANCELATION & REFUND POLICY
Tao Travel 365 strives to deliver the best possible customer experience. If at any point you have a question or concern about our service, please call us at +1 (917) 283-4668 or by WhatsApp at +507-6172-8682.
I. ACCOMMODATION CANCELATION TERMS
Due to the nature of our business, the limited supply of cabins in San Blas and the high reservation demand a 100% refund less credit card processing fees will only be granted if booked via our website www.taotravel365.tours AND if canceled more than 30 days before the check-in date. A partial refund of 50 percent less credit card processing fees will be granted if Tao Travel 365 receives notice at least 20 days in advance of your check-in date. For cancellations received less than 20 days before your check-in date, no refund will be granted. All sales are final.
For all bookings made via outside portals such as, but not limited to Viator, Booking.com, Expedia, Airbnb, Hotels.com, please refer to the respective cancelation policy of the portal that you booked with.
If you are unable to realize the reservation, contact us as soon as possible and we will try to arrange and reschedule the same or different accommodation for you.
II. TOUR CANCELATION TERMS
Due to the nature of our business, the high reservation demand and the logistics involved in organizing your tour a 100% refund less credit card processing fees will only be granted if booked via our website www.taotravel365.tours AND if canceled more than 7 days before the tour date. No refunds apply if canceled less than 7 days before the tour start date. All sales are final.
If you are unable to attend the tour, contact us as soon as possible and we will try to arrange and reschedule the same or different tour for you.
III. SAILBOAT CHARTER CANCELATION TERMS
Due to the nature of our business, the limited supply of cabins and sailboats in San Blas and the high reservation demand and logistics involved a 100% refund less credit card processing fees will only be granted if booked via our website www.taotravel365.tours AND if canceled more than 45 days before the check-in date. A partial refund of 50 percent less credit card processing fees will be granted if Tao Travel 365 receives notice at least 30 days in advance of your check-in date in advance of your check-in date. For cancellations received less than 30 days before your check-in date, no refund will be granted. All sales are final.
If you are unable to realize the reservation, contact us as soon as possible and we will try to arrange and reschedule the same or different sailboat charter for you.
IV. CANCELED OR POSTPONED RESERVATIONS
Occasionally, reservations are canceled or postponed due to weather or ocean conditions, mechanical failure, or other unforeseen events. Should this occur, we will attempt to contact you about the cancellations and to inform you of refund or exchange procedures for that accommodation. For exact instructions on any canceled or postponed reservations, please contact us. In the case of a cancellation by Tao Travel 365, we will refund your booking or attempt to replace it with another one of equal or higher value, as detailed below.
V. REFUNDS
All sales are final. No refunds are available unless a reservation is canceled within the respective cancelation guidelines (see sections I., II., or III.), or canceled or postponed by Tao Travel 365 (see section IV.). We will offer refunds of the full face value of the reservation(s) that are canceled or postponed (or, if a discounted reservation, then instead the discounted reservation price paid). No refunds are offered on any service, payment processing or convenience fees.
If, on the day of your reservation, you are not at the designated meeting point at the time of your scheduled reservation or pick up, Tao Travel 365 reserves the right not to provide a refund. However, we will always try our best to locate you at the meeting point and call your WhatsApp number, if one was provided. After all, we want you to visit San Blas and to have fun. That is our goal!
To receive a refund for a canceled or postponed reservation, contact us at sales@taotravel365.tours within 3 days of the cancellation and write “refund” in the subject line. Instructions will be provided in order to obtain your refund.
VI. EXCHANGES
No exchanges are offered by Tao Travel 365. While in some extreme cases we may offer this service (such as a cancelation by Tao Travel 365), it is not guaranteed and often impossible. Contact us directly by email at sales@taotravel365.tours to inquire about exchanges. Fees may apply.
