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Faq

FAQ

Most frequent questions and answers

General FAQs

To make a reservation for one of our tours, please complete the booking form on the respective tour page in 4 simple steps.

Step 1: Select your tour date

On the booking calendar, select the date of your tour. If booking an accommodation, please select the date range (from/to).

Step 2: Select the number of guests

On the drop down menu, please select the number of adults and the number of children.

Step 3: Select extra items

Select any extra items specific for your tour.

Step 4: Payment and Booking Request form

On the next screen, please fill out the booking form. Depending on the tour you are booking, this will either be a payment form, which asks you to enter your payment details on our third party, secure payment portal (Stripe or Paypal) or to leave your booking request details, in which case we will get back to you within 24 hours to confirm availability.

It depends on the tour you want to take. Some of our tours can be booked 10 hours booked the night before, while for others we need a few weeks notice so we can customize it to your needs and create your perfect vacation getaway. However, we will do our best to accommodate your schedule. If a tour is not available when you want to take it, please contact us and we will see what arrangements can be made.

Some of our tours require special planning, customizing, and contacting third-party providers. Please fill out the Booking Request form with your reservation details and we will usually get back to you with availability information within the hour.

We aim to respond to your tour request as quickly as possible. We will usually respond to you with tour availability information within 1 to 24 hours.

Yes, we offer online payment through a secure Web server. Payment is currently accepted via all major credit cards and PayPal. Please select “Stripe” payment method to pay by credit card or PayPal to send funds through PayPal.

For select bookings that require us to verify availability with our providers, we will email you an invoice with your tour confirmation, which includes payment instructions.

Please refer to our Terms and Conditions for details on our cancelation policies. We have listed some of our tours with their respective number of days for 100% money-back cancelations. COSTA RICA: Costa Rica Zipline/ATV/Horseback Riding – 7 days CROATIA: Sailing Charters – 1 month FRENCH POLYNESIA: Sailing Charter – 1 month MEXICO: Huatulco Sailboat Charter – 1 month La Ventanilla Beach Horseback riding tour – 3 days Mazunte 4-in1 Day Tour – 3 days Playa del Carmen Cenote Exploration – 5 days Salina Cruz Surf Camp – 1 month PANAMA: Bocas del Toro day tours – 2 days Caribbean Coast Island Hopping tour – 2 days Darien Jungle Tours – 1 weeks Embera Village & Monkey Island Tour – 1 week Panama City tours – 2 days San Blas Day Tour – 1 day San Blas Cabins:
  • 1 month and more, we will refund 100% of your deposit
  • 21-30 days before, we will refund 50% of your deposit
  • 11-20 days before, we will refund 25% of your deposit
  • 1-10 days before, we won’t refund your deposit
San Blas Sailboat Charters:
  • More than 90 days before first day of charter 100% refund
  • Between 89 to 60 days before first day of charter 70% refund
  • Between 59 to 30 days before first day of charter 50% refund
  • Between 29 to 15 days before first day of charter 30% refund
  • Less than 15 days to day of charter 10% refund
Panama customized tour – Varies

Yes you can. We kindly ask you to give us as much notice as possible so that we can accomodate your change requests. We strive hard to make all of our clients happy and try to win your continued business and referrals to your friends and family.

In general, unless otherwise stated for the particular tour, we require a minimum 50% deposit at the time of booking in order to reserve your tour. The remainder is due by either one of two options:

Option 1: Pay remaining 50% by credit card or Paypal at least two days in advance

Option 2: Pay the remaining 50% in Cash on the Day of your tour

PAYMENT OPTIONS

We accept: VISA, MASTERCARD, AMEX, Paypal and CASH.

For payments made online, we charge a 3% booking fee.

Mexico FAQs

To visit Mexico, you must bring the following documents:

  1. valid passport or travel document. There is no need for a minimum period of validity of the passport (for example 6 months); but this document must be valid during the length of your stay in Mexico.
  1. A properly completed Multiple Migratory Form (FMM). This form will be provided to you by the airline or at the port of entry. You can also complete this form online. Please click here: https://www.inm.gob.mx/fmme/publico/en/solicitud.html

Please keep it in a safe place and do not lose it. You will be asked for this document at your departure from Mexico.

  1. Mexican immigration officers at the port of entry may request additional documents depending on the purpose/activity of your trip.
  • Tourism: Hotel reservation, return tickets, etc.
  • Business: Letter in Spanish from your foreign company indicating that you are their employee and that you will not be paid by a Mexican company.
  • Technicians: A copy of the contract for the transfer of technology, patents and brands, purchase of machinery and equipment, technical training of personnel, or any other related to the production process of a company established in Mexico.
  • Students: Letter of invitation or acceptance from any institution pertaining to the Mexican national educational system to take courses, conduct a research project or undertake academic training for a maximum period of 180 days.

You can stay in Mexico for up to 180 days on a typical tourist card. The immigration officer will usually list 30 or 60 days for the amount of days you are allowed to visit. If you need want to stay longer than the number of days written on your tourist card, you will need to apply for an extension.

Updated December 14th, 2020

The Government of Mexico does not requires a COVID-19 test to enter the country. However, certain health screening procedures at airports are in place (such as temperature checks).

The United States and Mexico entered a joint initiative March 21 restricting non-essential travel along the U.S.-Mexico land border to prevent the spread of the COVID-19 virus.  Non-essential travel includes travel that is considered tourism or recreational in nature.  The restrictions are in place until at least January 21, 2021.  Please see the Embassy’s fact sheet for more information.

Travelers entering Mexico by land from the United States may be denied admission if the purpose of their visit is considered non-essential.  Travelers should carry evidence of the essential nature of their visit and evidence of their resident status in Mexico, if applicable.

For more information, please read here.

Mexico is such a huge country with so much beauty and culture. We are excited to offer exciting tours here. As is our company philosophy, we personally travel all locations and hand-pick only the most unique and best quality tours. Currently we offer tours in ChiapasOaxaca and in Playa del Carmen, which we believe are all excellent and will guarantee an amazing experience.

When planning travel to Mexico you should consider the weather and seasons so you can make informed decisions about where to go and what to pack. Many people automatically assume that the weather throughout Mexico is always hot, but that’s not the case. Mexico is a large country and its weather can vary greatly from one destination to another.

The weather in Mexico is determined not only by latitude but also by altitude. Mexico has tropical forests, dry deserts, fertile valleys, and snow-capped mountains. Since Mexico’s terrain is extremely varied, so is the weather. On the coast, the climate is generally balmy year-round, but some months are rainy and others dry, and Mexico City can have days that are quite chilly, and nights that are downright frigid.

 

Chiapas Weather:

In Chiapas, and specifically in San Cristóbal de las Casas, the wet season is overcast and the dry season is partly cloudy. However, the weather is usually very agreeable all year round. Over the course of the year, the temperature typically varies from 43°F to 73°F and is rarely below 39°F or above 79°F. The best time of the year to visit San Cristóbal de las Casas for warm-weather activities is from mid March to mid May.

As you travel to the beaches, close to Tapachula, the weather is usually hot and oppressive year round. Here, the temperature typically varies from 70°F to 91°F and is rarely below 67°F or above 94°F. The best time of year to visit Tapachula for hot-weather activities is from early December to late March.

Oaxaca Weather:

In Oaxaca, the wet season is overcast, the dry season is partly cloudy, and it is warm year round. Over the course of the year, the temperature typically varies from 47°F to 87°F and is rarely below 42°F or above 93°F.

The best time of year to visit Oaxaca for warm-weather activities is from late February to mid May, while visitors to the beaches of Oaxaca will find the perfect weather from mis November through mid April.

Quintana Roo (Playa del Carmen) Weather:

In Quintana Roo, the summers are short, extremely hot, and partly overcast; the winters are warm and mostly clear; and it is humid year round. Over the course of the year, the temperature generally varies from 64°F to 97°F and is rarely below 53°F or above 105°F.

The best time of year to visit Quintana Roo for warm-weather activities is from mid November to mid March.

Mexico is a vast country with very distinct regions, climates and ethnic cultures. Over the course of time, each region has developed its own traditional way of cooking, using different spices and ingredients.

North of Mexico – famous for its meat dishes especially beef and wheat in the form of flour tortillas

Oaxaca region – known for its savory tamales, tortillas and celebratory moles. For the more adventurous gourmet-minded, we recommend you to try the famous fried ants (“Chicatanas”) or crickets (“Chapulines”).

Yucatan – tropical fruits infused cuisine, such as the Sopa de Lima, a chicken and tortilla soup made with the distinctive local limes.

Mountainous regions of the west – known for the famous birria (goat/beef/mutton/pork in a spicy tomato-based sauce)

Pacific Coast & Baja California Peninsula – seafood (mariscos) dominates the cuisine

The three main staples in Mexican dishes are corn, beans and chillies (hot peppers), which have all been used for centuries before the Spanish arrived. Corn is consumed in a variety of forms, but most importantly as a tortilla (a thin, round pancake made from corn dough). Tortillas are also used to make tacos and quesadillas, popular throughout the country. Avocado, tomatoes and rice also feature heavily in Mexican dishes.

Mexico adheres to four main time zones, while most of the country observes Daylight Savings Time.

  1. Zona Sureste (‘Southeast Zone’) covers the state of Quintana Roo has GMT -05:00 year round, which is the equivalent to the U.S. Eastern Standard Time.
  2. Zona Centro (‘Central Zone’) covers Mexico City, Guadalajara, Monterrey and Oaxaca. For most of the year, it has GMT -06:00, which is the equivalent to the U.S. Central Time. The state of Oaxaca does not observe daylight saving time.
  3. Zona Pacífico (‘Pacific Zone’) includes the states of Baja California Sur, Chihuahua, Nayarit, Sinaloa, and Sonora, which adhere to GMT -07:00, or the equivalent to U.S. Mountain Time. The state of Sonora does not observe daylight saving time.
  4. Zona Noroeste (‘Northwest Zone’) covers the state of Baja California Norte, which adheres to GMT -08:00, or the equivalent to U.S. Pacific Time, including the daylight saving time schedule.
The favorite vacation destination for North Americans, Mexico has also been becoming more popular with tourists from European countries, wanting to enjoy the country’s seemingly endless sunshine, jaw-dropping scenery, and gorgeous sandy beaches-not to mention its rich cultural heritage. Some of Mexico’s destinations, such as the ancient Aztec and Mayan ruins are so important that they have been declared as UNESCO protected World Heritage Sites, ensuring their survival for generations to come. Famous for its immense underground cave system, the whole Mayan peninsula features gorgeous Cenotes (sink holes) that are unrivaled by anything in this world. For those seeking the perfect beaches with warm, clear ocean water, will want to venture to the coast of Oaxaca, famous for its “bahias” and rich culture. Whether diving into refreshing waterfalls, visiting coffee plantationstasting fresh cocoariding horseback on a remote beach, or gliding through the crocodile rich mangrove forests, the coast of Oaxaca has something for everyone. Topping the whole experience is the country’s rich culture, a fascinating mix of native people, as well as colonial influences from Spain, that shows up in everything from the country’s culinary creations to its vibrant musical and dance traditions. It’s also a country rich in flora and fauna, as it is spread across climate zones that encompass everything from arid deserts to lush tropical rainforests. To ensure you plan the very best Mexican travel itinerary possible, check out our list of the best places to visit in Mexico.

Panama FAQs

To enter Panama, all foreign visitors will need a passport that is valid for at least six months from the date of entry. Tourists will also need proof of having at least US$500 (a bank statement, credit card, or travelers checks will work) and a return/onward ticket out of Panama.

Updated December 14th, 2020

The Government of Panama requires a negative COVID-19 test (PCR or Antigen) within 48 hours prior to traveling to Panama. If you do not have a test, or the test was done more than 48 hours before traveling to Panama, you will be required to take a Rapid test at the airport at your expense ($50.00). Please note that if you test positive for Covid 19, you will be required to quarantine at a government designated hotel for one week, at which time another test will be performed. If testing negative, you will be allowed to leave and enter the country. If still testing positive, you will need to quarantine another week.

For more information, please read here.

Tourists from most countries are allowed to stay in Panama for at least 30 days. The upper limit is usually 90 days. Please refer to your country specific visa requirements here.

Panama and its unique geographic location and terrain is ideal for a wide range of activities, including zip-lining, island-hopping, hiking, surfing, scuba diving and white-water rafting. Each location has its unique charm and offers exciting tour opportunities. The area surrounding Valle de Anton has excellent hiking, zip lining and horseback riding, while Bocas del Toro and Santa Catalina have world class surfing beaches. Coiba National Park, close to Santa Catalina, has unparalleled scuba diving reefs.

We will gladly help you plan your Panama stay and show you our many tour options around the country.

Due to its unique geographic location and terrain, the weather in Panama is extremely variable. In general, there are two main seasons – rainy and dry. The rainy season typically lasts from mid-April through mid-December, while the dry season lasts from mid-December until mid-April. Different areas of Panama also have different weather patterns. While the Pacific side of Panama is generally hot and dry (with rain in the afternoon during the rainy season), the Caribbean coast has a lot more variable climate, being warm and fairly humid throughout the year and with some rain throughout the year — this includes the Bocas del Toro and San Blas archipelagos. The mountainous parts of Panama – including Boquete and El Valle de Anton – usually enjoy a more temperate climate with often misty and cloudy conditions throughout the year.

Typical Panamanian food revolves around beans, rice, plantains, and meat; which includes beef, chicken and pork. Fresh seafood is also widely available and very tasty. One of the best treats around here are the tropical fruit, which are plentiful. Unfortunately, fresh, green veggies don’t do well down here, and are therefore not very abundant. Panamanian breakfasts usually consists of eggs, meat, tortillas, fruit, and coffee. Lunch and dinner are similar and involve some type of meat or fish, beans and rice, and vegetables like yuca and plantains. Empanadas are snacks enjoyed in between meal times and Chinese stir-fried noodles can be bought on every corner of the city. You may want to try ropa vieja (which literally means old clothes), a shredded beef medley served over rice, or sancocho, a hearty soup made with yuca, chicken and veggies. Arroz con pollo (rice with chicken) is another meal you’ll come across virtually everywhere. These meals are inexpensive and served in small restaurants called fondas that serve fast, hot food.

Panama adheres to Eastern Standard Time (EST) and does not observe daylight savings time, which means that Panama is always five hours behind Greenwich Mean Time (-5:00 GMT).

Panama’s most visited destinations include San BlasBocas del ToroPanama City, Boquete, Panama Province and the Perlas Islands.

San Blas FAQs

  • Bring your original passport for the border crossing into the Guna Yala territory.
  • Beach towel or pareo
  • Sun Cream
  • Hat/ Cap
  • Mosquito repellent (during the wet months, some islands have little sandflies that can be very annoying)
  • Closed beach shoes
  • Long sleeves t-shirt (lycra)
  • Sea sickness tablets (the boat transportation can be a little choppy and windy)
  • Small water proof sac (advised for those who want to bring the camera to the beach)
  • Enough change if you want to buy any souvenirs (the locals hardly ever have change)
  • Cooler with additional snacks and drinks
  • Most importantly bring your smile and good mood!

The boat ride varies, depending on the tour you booked and what islands cabin or sailboat you chose to stay in. Below is a rough estimate of boat ride times:

  • Day tour – 25 minutes
  • Cabins – between 10 to 35 minutes
  • Sailing charter – between 30 to 40 minutes

Please note that going to the islands, the boat ride may get a little wet and bumpy, depending on the wind and wave conditions. We advise you bring motion-sickness medication and waterproof covers for your belongings.

The drive from Panama City to the port of San Blas is around 2.5 hours. The first hour of the trip is on Panamanian highways, while the last half of the drive leads through windy jungle roads with frequent potholes. If you have a tendency for motion-sickness please plan ahead accordingly.

Unfortunately no. San Blas is very remote and does not have any electronic payment options. Only cash is accepted.

Depending on your carrier and the location where you are in San Blas, you may pick up some phone signal. From our experience, the best Panamanian cell phone providers with the best signal in San Blas are Digicel and +movil.

The high season in San Blas starts in December and lasts through March. This is when Panama experiences its “Dry season”. During this time, San Blas enjoys consistent Tradewinds  and sunshine.

However, during the “wet season” guests get to enjoy the islands with less wind and calm days. While there may be occasional rain showers, the sun is never far away from San Blas. One note: on days without any winds, some islands have sandflies, which, similar to mosquitos, are very annoying. Please bring insect repellant.

Yes absolutely. However, please note, that only SUVs or 4×4 vehicles are allowed to enter the Guna Yala territory.

We also advise to leave Panama City on time to reach your tour boat on time. Tour boats cannot wait for latecomers out of respect to other guests.

Parking at the port is very safe and costs around $5 per day.