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PACKAGE CANCELATION POLICY

Tao Travel 365 strives to deliver the best possible customer experience. If at any point you have a question or concern about our service, please call us by phone at +1 (805) 826-3657 or email us at sales@taotravel365.tours.

I. GENERAL PACKAGE POLICIES

Due to the nature of our business, the limited supply of rooms and the high reservation demand a 100% refund less credit card processing fees will only be granted if booked via our website www.taotravel365.tours AND if canceled more than 30 days before the check-in date. A partial refund of 50 percent less credit card processing fees will be granted if Tao Travel 365 receives notice at least 20 days in advance of your check-in date. For cancellations received less than 20 days before your check-in date, no refund will be granted. All sales are final.

For all bookings made via outside portals such as, but not limited to Viator, Booking.com, Expedia, Airbnb, Hotels.com, please refer to the respective cancelation policy of the portal that you booked with.

If you are unable to realize the reservation, contact us as soon as possible and we will try to arrange and reschedule the same or different accommodation for you.

If you are not at the designated meeting point by the time of your scheduled reservation or pick up, Tao Travel 365 reserves the right not to provide a refund. However, we will always try our best to locate you at the meeting point and call your WhatsApp number, if one was provided. After all, we want you to visit San Blas and to have fun. That is our goal!

II. CANCELED OR POSTPONED RESERVATIONS

Occasionally, reservations are canceled or postponed due to weather or ocean conditions, mechanical failure, or other unforeseen events. Should this occur, we will attempt to contact you about the cancellations and to inform you of refund or exchange procedures for that accommodation. For exact instructions on any canceled or postponed accommodation, please contact us. In the case of a cancellation of your accommodation by Tao Travel 365, we will refund your accommodation or schedule you for another accommodation, as detailed below.

III. REFUNDS

All sales are final. No refunds are available unless an accommodation is canceled within the cancelation guidelines (see section I.), or canceled or postponed by Tao Travel 365 (see section II.). We will offer refunds of the full face value of the reservation(s) that are canceled or postponed (or, if a discounted reservation, then instead the discounted reservation price paid). No refunds are offered on any service, payment processing or convenience fees.

To receive a refund for a canceled or postponed accommodation, contact us at sales@taotravel365.tours within 3 days of the accommodation cancellation and write "refund" in the subject line. Instructions will be provided in order to obtain your refund.

IV. PACKAGE EXCHANGES

No exchanges are offered by Tao Travel 365. While in some extreme cases we may offer this service (such as a cancellation by Tao Travel 365), it is not guaranteed and often impossible. Contact us directly by email at sales@taotravel365.tours to inquire about exchanges. Fees may apply.